Refund policy

If you are unhappy with your item it can be exchanged free of charge (excluding postage and handling costs) for another item or a credit note. We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Returned pieces must be in original condition, unworn and unwashed, with a purchase receipt and original packaging. Do not send jewellery to us in an envelope, this violates our return policy and will be returned to the customer at their expense.

We do not offer returns, refunds, exchanges or re-sizing on sale items and one-off pieces. Each sale item and one-off piece is sold 'as is' and we are not responsible for any faults or incorrect sizing. We reserve the right to refund sale items at our sole discretion.

To start a return, you can contact us at info@kieo.co. Please note that returns will need to be sent to the following address:
Kieo
3 Coleman Street
#03-24
Singapore 179804

We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. Items sent back to us without first requesting a return will not be accepted. 

A refund will be given as a last resort if the piece received is faulty. We cannot offer refunds for items lost, stolen or damaged during shipping or for change of mind. 

You can always contact us for any return or refund question at info@kieo.co.